Posted: 16-Oct-25
Location: Alamosa, Colorado
Salary: $61,860-$70,368
Employment Type:
Organization Type:
Salary Details:
Required Education:
Internal Number: R365
Position Summary:
The Assistant Director of Student Business Services (ADSBS) will oversee and manage all collection related activities. This includes all current and past due debt, including the analyzing of past due accounts and evaluating collection steps in accordance with policy. The ADSBS is responsible for selection of collection agencies and evaluation of agency performance. Position includes supervisory duties. The ADSBS is expected to work closely with colleagues in the Registrar, Information Technology, Finance, Housing, and Financial Aid Offices to ensure seamless assessment, billing, and refund disbursement activities. This position oversees third party billing and payment and student repayment plans.
Specific Job Duties and Responsibilities:
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Supervision of accounting technicians including training, performance management, and professional development
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Evaluation and improve existing business practices as it relates to Student Account Receivable functions
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Develop and refine processes and procedures with regard to electronic billings and communications to students
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Direct efforts with regards to students who are not up to date with their financial responsibilities, including payment arrangements and payment plans
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Preparation and review of aging reports
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Analyze past due accounts in accordance with policy, determining accounts to be assigned to collection agencies or written off
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Respond to inquiries from students, faculty, and staff by phone, in person, and in virtual environments concerning tuition and fees, charges, payment due dates, refund dates, and other account information
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Oversees activities related to placing charges on accounts, correcting entries, preparing billings, and reconciling individual accounts.
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Coordinate processing of e-refunds
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Collaborate with other offices, such as Financial Aid, Bookstore, Housing and Accounting to ensure accuracy of student charges and awards
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Troubleshoot, train, support evaluate, maintain make recommendations for improvement or replacement of Payment Processing software system which encompasses cash receipting, web payments for students, and possibly online stores
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Building Sponsor contract accounts in Workday and assists with the reconciliation of payments for Workday student accounts receivable balances to third-party contract accounts
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Manages collections including internal c collections and external third-party collection agencies. Including evaluating process procedures and performance of third-party agencies, and making recommendations to the Director.
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Collaborate across campus regarding Tuition and Fee Assessment, including the creating and maintenance of rules, calculations, rate tables, etc. Utilizing cross departmental knowledge.
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Invoicing and reconciliation of the College Opportunity Fund, analysis of issues, and correcting of errors
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Provide backup support for the Director of Student Business Services
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Review 1098T tax compliance and reporting in relation to student accounts. Develop annual testing procedures and coordinate other necessary actions for annual 1098T reporting.
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Direct balancing and invoicing of private and foundation scholarships
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Perform other related duties as assigned to ensure department success.
Qualifications:
Minimum Qualification:
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Bachelor’s degree in Accounting or related field
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Minimum of 2 years of experience in accounts receivable, billing, collections, accounting or related field
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Demonstrate ability to think critically
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Supervisory or leadership experience
Preferred Qualifications
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Masters degree in accounting or related field
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Experience in higher education and knowledge of student accounts
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Previous experience with student information systems (e.g., Banner, Workday)
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Experience managing collections , payment plans and/or processing refunds
Salary and Benefits:
The salary range for this position is $61,860-$70,368. In addition to salary, Adams State University offers a competitive benefits program including medical, dental, vision, disability insurance, flexible spending accounts, life insurance, and retirement savings plans. For detailed benefits information please visit our Human Resources Benefits Page.
How to Apply:
All interested candidates must submit application materials electronically through Adams State University’s Workday application portal.
Completed applications include the following:
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Cover letter
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Resume
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Unofficial transcripts (official transcripts will be necessary at the time of appointment)
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Three professional references, including phone number and email for each
No other format of application material will be accepted.
Review of completed applications has been extended to 11/5/2025.
Questions about the position may be directed to Greg Cook at gpcook@adams.edu
Adams State University is committed to building and expanding the talent of its professional staff and actively seeks qualified applicants who bring unique perspectives, experiences, skills, and attributes that can augment the perspectives of our current faculty and staff and can contribute to serving and preparing our students to engage and thrive in their learning, leadership, and service.
We strive to create a more representative workforce that mirrors the people who study, work, and lead our institution and welcome applications from candidates from all walks of life, especially members of communities who fall within state and federally protected classes such as: women, BIPOC, LGBTQ+ individuals, veterans, and people with disabilities.
We value qualified candidates, with varied language skills, who have a record of successful experience with varied communities and student populations, and who have a deep understanding of and commitment to the unique geographical and historical characteristics of the place we are situated in and the intersecting perspectives that define our university being a low-income, first-generation, and Hispanic-serving, rural anchor university. Therefore, we seek individuals committed to intentionally supporting students and colleagues who possess these characteristics through their teaching, service, and scholarship.
The successful candidate will join a campus that is dedicated to inclusive excellence and acknowledges Adams State’s purpose to foster the educational goals of its students and the well-being of the surrounding community.
Additional information about the university and the academic mission may be found at www.adams.edu/academics/
Disclosures:
In compliance with the Immigration Control Act of 1968 candidates for positions must provide proof of eligibility to work before an offer of employment can be made final.
Adams State University is committed to providing a safe and secure environment for its students, faculty, staff and visitors, and to protecting its funds, property and other assets. Well-informed hiring decisions contribute to this effort. Therefore, Adams State University has adopted a policy on background screening for its prospective, continuing, and returning employees as well as students in certain circumstances. Offers of employment will be contingent upon the completion of an acceptable background check. The information received in response to a background check will be treated as confidential to the extent provided for by law.
Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibits discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Adams State University (ASU) may be directed to ASU's Office of Equal Opportunity, Director Ana Guevara, and/or to the Assistant Secretary for Civil Rights of the Department of Education. Support resources for sexual misconduct, ASU's sexual misconduct policies, contact information for the Adams State University's Office of Equal Opportunity & Title IX, as well as a detailed procedure for filing a grievance due to discrimination on the basis of sex may be found online at https://www.adams.edu/administration/oeo/reporting-sexual-harassment/. These procedures also describe the University's response to reports and/or complaints of sex discrimination or sexual harassment.
Adams State University is an Equal Opportunity/Affirmative Action employer. Applications are sought from all qualified persons regardless of race, color, sex, disability, and, as covered by law, veteran status. In addition, University policies prohibit discrimination on the basis of religion, national origin, ancestry, age, sexual orientation including transgender status and gender expression, marital status, and parental status.