Los Angeles, California
Charlotte, North Carolina
Winston Salem, North Carolina
Posted: 18-Apr-25
Location: Phoenix, Arizona
Type: Full Time
Internal Number: 926144
Position Summary
The IT Clinical Optimization Technician plays a crucial role in ensuring the smooth operation of clinical IT systems. This position involves troubleshooting technical issues, escalating problems to higher-level support when necessary, and maintaining clear and effective communication with users throughout the resolution process. The technician is also responsible for building and nurturing positive relationships with users, ensuring their needs are met with professionalism and efficiency. The role will achieve this by proactively rounding within departments, providing hands-on elbow support, attending orientations to assist with new hire setups, and by remaining visibly engaged with our customers to address any concerns promptly.
Education
- High school diploma or equivalent. (Required)
- Associates degree in a healthcare, technology, or closely related field or equivalent/substitutable experience (i.e., 2 years operating in a full-time clinical technology capacity). (Required)
Experience
- Two (2) years of Customer Service experience. (Required)
- One (1) year experience working with an Electronic Medical Record (EMR) system. (Required)
- One (1) year of experience working in a healthcare setting. (Required)
Special Skills
- Able to work nights and/or weekends as needed. (Required)
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). (Required)
- Effective communication and problem-solving skills. Self-driven and able to work autonomously when needed. Demonstrates timeliness and able to meet deadlines and stay organized. (Required)
- Comfortable training or presenting content in meetings with moderate to large audiences. (Required)
- Ability to translate clinical and operational business requests into technical requirements for the use by technical staff. (Preferred)