Position SummaryThe IT Clinical Optimization Technician plays a crucial role in ensuring the smooth operation of clinical IT systems. This position involves troubleshooting technical issues, escalating problems to higher-level support when necessary, and maintaining clear and effective communication with users throughout the resolution process. The technician is also responsible for building and nurturing positive relationships with users, ensuring their needs are met with professionalism and efficiency. The role will achieve this by proactively rounding within departments, providing hands-on elbow support, attending orientations to assist with new hire setups, and by remaining visibly engaged with our customers to address any concerns promptly.