We are seeking an Ophthalmic Clinic Manager who will oversee all clinic staff, both administrative and clinical, in a fast paced, outpatient clinical practice. This position is responsible for supervising, developing and implementing performance improvement for staff including Patient Service Coordinators, Medical Office Coordinators, and Ophthalmic Technicians. He/She will also manage all administrative and clinical aspects of the patient encounter to promote safety, efficiency and excellent customer service.

Specific Duties & Responsibilities 

• Hires, trains, supervises, disciplines and develops all staff and their skill sets.
• Continually monitor accuracy and efficiency of technical staff
• Ensures staff are fully familiar with work expectations and have all necessary tools and resources to deliver exceptional service to patients and to achieve success in their positions.
• Monitors staff members? daily work performance and conducts merit reviews with input from Medical Director and faculty.
• Continually monitors and measures patient flow. Implements, adjusts improvement initiatives as needed.
• Reviews patient satisfaction survey results. Creates and/or changes interventions to achieve consistently high scores.
• Leads efforts to coordinate care between divisions, departments and satellite offices to ensure seamless service for patients.
• Acts as patient advocate to address questions and resolve complaints.
• Oversees all aspects of daily clinic operations including registration process, phone services, insurance verification, and collection of copays and time of service payments.
• Co-chairs with Medical Director in conducting regular meetings to ensure all personnel are appropriately informed and updated about clinic policies and objectives.
• Analyzes metric reports and employee satisfaction surveys. Develops improvement initiatives as needed.
• Onboards new physicians / residents to clinic processes.
• Maintains close oversight of scheduling and template management to minimize schedule gaps.
• Masters the Epic electronic medical record system and offers support to staff and faculty as needed.
• Allocates clinic resources (technicians, exam rooms, supplies, etc.) fairly and equally for all providers.
• Oversees expenses for resources in order to meet budget expectations.
• Attends Wilmer departmental meetings, serves on assigned committees, communicates and implements policies and procedures from those activities.
• Works with Wilmer Development and Marketing to promote clinical services.

Secondary

• Provides direct support to registration and technical staff as needed. Such support may include,
• Schedules appointments.
• Registers patients, verifies demographic and insurance information.
• Obtains required authorizations/referrals.
• Informs patients about relevant charges.
• Collects and reconciles copay and other time of service payments.
• Guides patients to appropriate resources for further information or assistance.

• Bachelor's Degree.
• Three years related experience. Previous supervisory experience required. Requires an understanding of changing reimbursement policies and third party reimbursement.
• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Classified Title: Clinic Manager 
Role/Level/Range: ATO 40/E/03/OG  
Starting Salary Range: $50,440 - $88,400 Annually (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
FLSA Status: Exempt 
Location: School of Medicine Campus 
Department name: ???????SOM Oph Glaucoma 
Personnel area: School of Medicine 

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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